We Ship Your Order the very Next day of order and is delivered in 1-3 days depending on the city. Replacement of product are only eligible if products recived are damaged.
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We are all ears if you are not happy with the product you received.
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Exchange
Exchange is available for selected products with an extra shipping charge of 100. Exchange is acceptable for 3 days after receiving the product. All you got to do is inform us via WhatsApp or email us on shadyshackofficial@gmail.com about the exchange, and the new sunglasses that you selected, we'll get it picked up, if reverse pick up is not available on your pin code, we'll request you to ship it at our warehouse address. Once we receive the sunglasses, our inspection team will inspect if the product is in the original condition, then we'll inform you that your exchange has been approved, and you have to pay 100 for the shipment of new sunglasses. That's all. We'll ship the new sunglasses on your mentioned address.
If the exchange is happening for the second time then there will be a shipping charge of 150/-
ShadyShack has the right to reject your exchange request. Items sent back to us without first requesting an exchange will not be accepted.
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Damages and issues
Please inspect your order after receiving it contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We would need a parcel opening video as a proof of damage. Without the parcel opening video there will be no return or exchange.
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Refund/Replacement
In case you have received damaged or wrong product, please provide a parcel opening video as a proof, you will get a free of cost replacement. And in case that particular product has gone out of stock, then you will receive a full refund , please remember it can take some time for your bank or credit card company to process and post the refund too.
In few cases where exchange is not possible then the customer will get a refund after deducting 200/- for shipping charges, this is entirely at the discretion of the company.
You can always contact us for any returns or exchange query at shadyshackofficial@gmail.com